I. About Us
Zivara.ro is offered by LMP MACRO PRINT SRL based in Braila, Str. Plutinei Nr. 7, registered in the Trade Register under no. J09 / 646/2015, having a unique registration code RO35297274, hereinafter referred to as the Company. You can contact us by the following means: By mail to the correspondence address: Str. Plutinei Nr. 7, postal code: 810527, Braila By e-mail to: firstname.lastname@example.org By phone at: 0748 033 909
II. About Zivara.ro
Zivara.ro is an e-commerce service that offers its users the opportunity to take possession of the displayed products. The purchase of the products is made based on the orders received through the site or by phone.
III. Intellectual Property
The content and design of zivara.ro, as well as any other material related to it sent to you by email or provided to you by any other means (example: articles, design, product description and any other materials), belong to the company and / or collaborators or - where this is expressly specified (copyright) and are protected by intellectual property law. You may not use, reproduce or permit anyone to use or reproduce the zivara.ro materials without your prior written permission from the company. You may not use HTML frames or framing techniques for trademarks, logos, or other copyrighted information (including images, text, interfaces, forms) of zivara. ro without the prior written permission of the company. It is allowed to create limited, revocable and non-exclusive hyperlinks to the zivara.ro index page, as long as this action does not present the zivara.ro service in a false, misleading, derogatory or offensive light. You may not use the company logo or other graphic properties, or trademarks as part of the hyperlinks without your prior written permission from the company.
IV. User registration
V. Personal Data
VI. Purchase procedure
In order to buy and take possession of the products offered for sale on zivara.ro, it is necessary to go through the following steps: - product identification and choice - your registration as a user of zivara.ro - payment for products. Payment is made online or by bank transfer / payment order or refund, under the conditions regulated in Chapter VII, and the final cost will contain the price of the product ordered with VAT included, the delivery price and, if applicable, the price of the green stamp, in accordance with GD. 448/2005. - the delivery of the ordered and paid products will be accompanied, if applicable, by the guarantee certificate, by the certificate regarding the after-sales service provided by the manufacturer / importer / distributor and / or other certificates if applicable. By launching an electronic or telephone order on zivara.ro, you agree with the form of communication (telephone or e-mail) through which the site conducts its operations.
VII How to buy
VII.1. PRICE Unless otherwise stated, the prices of the products displayed on zivara.ro represent the final purchase prices and include VAT (19% value added tax, valid in Romania). The final purchase prices may be prices suggested by the manufacturers or suppliers, or may be estimated according to the standard prices applicable at the level of the marketed product industry. The final purchase prices may not be the most competitive prices on a certain product segment or for a certain period.
VII.2. Payment methods To pay for the ordered products, you can choose from the following payment methods: bank transfer / payment order or cash / cash on delivery. If you have chosen bank transfer / payment order as your payment method, the following screen will thank you for the placed order and provide you with the relevant information for the order and payment. You will also receive this information by e-mail, in the form of an invoice (details in Chapter VII.2.1). If you have chosen to pay cash / cash on delivery, after placing the order you will receive by e-mail the relevant information for your order, in the form of an invoice, and you will pay the product to the person making the delivery. Payment details are available at Secure Payment.
Delivery charges are limited to 100kg, and are as follows: -in the country 0-5kg-17 lei by express courier -over 5kg the transport is recalculated.
VII.2.1. How do I buy and pay for products from the zivara.ro website by bank transfer / payment order?
You can buy products through zivara.ro following 3 steps: a. Select the product you want to purchase and click on the "Order now" link. b. Enter / confirm your personal data. This information is necessary for the correct and efficient processing of the order placed by you. Please fill in the form correctly and indicate the persons to whom the invoicing and delivery is made. The e-mail address is extremely important because the information related to the order and the ordered products will be sent by e-mail. An incorrect email address slows down the entire order process. Furthermore, the company will not be able to contact you and inform you of the status of your order. If the delivery address is not the same as your billing address, please indicate this by unchecking the at the end of the form ''. Choose the payment method you want and confirm the data by choosing "Next Step". Before entering the next step in the ordering process, enter the valid billing and / or delivery addresses for the order, if you have chosen the payment method invoice with all the data regarding your order, the next step being to make the payment as soon as possible.In the process of making the payment by bank transfer / payment order, you must Payment details of the payment order, the number of the invoice received by email, which represents the confirmation of the placed order. After making the payment by bank transfer / payment order, please send us a payment confirmation to email@example.com within 24 hours.
VIII. Product description and return
A) Return of non-personalized products:
Zivara.ro makes every effort to be as accurate as possible. However, zivara.ro does not guarantee that the descriptions of the products or other types of materials related to them are accurate, complete, current or error-free. If a product offered by zivara.ro is different from the description on the site, you can return it in compliance with the provisions of the Product Return Policy of the site and in accordance with the Romanian legislation in force. For orders paid with the card, the amount will be returned on the same card used for trading, within a maximum of 30 days from the acceptance of the return.
The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 10 working days from receiving the product or, in the case of services, from concluding the contract, in accordance with the provisions of Ordinance no. . 130/2000. If you agree to exercise this right, you have the following obligations: - to return the purchased product, in the original packaging, undamaged, at your expense. - to return the purchased product in working condition, undamaged, in the condition in which it was delivered to you.
B) Return of customized products According to the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, Zivara.ro reserves the right not to receive returns for customized products made according to the specifications presented by the consumer (if they do not have a production defect) , according to Art.16.
Article 16: Exemptions from the right of withdrawal:
They are exempted from the right of withdrawal provided in art. 9-15 in respect of contracts at distance and off-premises contracts the following:
a) service contracts, after the complete provision of services, if the execution of a started with the prior express consent of the consumer and after the consumer has confirmed that he has taken aware that he will lose his right of withdrawal after the full performance of the contract to the professional;
b) the supply of products or services whose price depends on fluctuations in the financial market on which the professional cannot control and which may take place during the withdrawal period;
c) the supply of products made to the specifications presented by the consumer or clearly customized;
d) the supply of products that are likely to deteriorate or expire rapidly;
e) the supply of sealed products which cannot be returned for reasons of health protection or from hygiene reasons and which have been unsealed by the consumer; All the images of the products presented on the site / graphic simulations sent by e-mail are indicative and are customized on request according to the order made by the customer, reason for which they are exempted from the right of return / withdrawal provided in art. 9-15 of GEO 34/2014 regarding distance contracts and contracts outside commercial spaces.
IX. Reviews, comments, communications and other content
Users may post reviews, comments, or other content; send suggestions, ideas, ask questions, propose articles or other materials, as long as their content is not illegal, obscene, threatening, defamatory, does not violate the right to privacy or the law on the protection of intellectual property; does not contain computer viruses, commercial, political communications, inciting hatred or intolerance on the grounds of ethnicity, religion, race, sexual orientation, collective messages or other forms of spam. In order to post reviews, comments, communications and other content, you may not use false email addresses or identities. Zivara.ro reserves the right, but does not have the obligation to remove or edit all types of content posted by users and has no obligation to periodically review this content. With the posting of reviews, comments, communications and other types of content on zivara.ro, you transmit, except in cases where the company indicates otherwise, the intellectual property rights, in a non-exclusive, perpetual, irrevocable manner, on the posted materials. The company has the right to modify, reproduce, transmit, adapt, publish, distribute the materials posted by users, by any means of mass communication, in any country. By posting reviews, comments, communications and other content on zivara.ro, you assign the right of the company to use your name in relation to the materials posted; guarantee that you own or otherwise control the intellectual property rights over the materials you post; that the posted materials do not violate any of the posting conditions of reviews, comments, communications and other forms of content from users of zivara.ro. Zivara.ro has the right, but not the obligation to monitor, edit or delete, any type of content or activities of users on the site zivara.ro is not responsible and does not assume responsibility for any of the materials posted by other third parties on site. Zivara.ro has the right not to publish all comments and articles proposed by users.
X. Fort Major
Zivara.ro, affiliates and / or in general the suppliers of products or services to zivara.ro cannot be held responsible for any delay or error resulting directly or indirectly from causes that do not depend on the will. This exemption includes, but is not limited to: errors in the operation of the technical equipment from zivara.ro, failure of the internet connection, failure of the telephone connections, computer viruses, unauthorized access to zivara.ro systems, operating errors, such as and cases of force majeure stipulated by the Romanian legislation in force.
XII. Complaints regarding the violation of the law regarding the protection of intellectual property
Zivara.ro respects the intellectual property rights of third parties. If you have noticed that the site contains information that infringes their right to intellectual property, please send us a notification to the email address: firstname.lastname@example.org, or to contact us at the phone number, or at the correspondence address, displayed in the About Us section of this contract.
XIII. Applicable law
The services offered by the company through zivara.ro are governed by the provisions of Romanian law, in particular by Law 365/2002 on electronic commerce, Ordinance 130/2000 on consumer protection in the conclusion and execution of distance contracts, GD 448/2005 and the European EC Directive / 96/2002, which regulates the tax regime for the green stamp, applicable to electronic products. The terms and conditions of zivara.ro are subject to Romanian legislation. In case of dispute, an amicable settlement will be tried first, within 30 working days from the registration of the complaint at the headquarters of LMP MACRO PRINT SRL. In case an agreement cannot be reached within the previously specified term, the disputes between the parties will be submitted to the resolution of the competent courts within the municipality of Braila.
XIV. Presentation of the offer
LMP MACRO PRINT SRL reserves the right to operate at any time, any changes on the prices and technical data present on the zivara.ro website, without prior notice. The technical data present on the zivara.ro website are informative and do not represent a contractual obligation. The photos on the zivara.ro website are informative and there may be differences between them and the product.